We at Prestwick Care are committed to providing high-quality care for all of our residents.

Prestwick Care has a deserved reputation for providing high-quality care for the young and elderly throughout the North East, with many of our residents joining us because we have been recommended to them. Our commitment to providing care personally, practically and professionally lies at the heart of all of our homes, where we provide each resident with a welcoming, warm, comfortable and relaxed environment.

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Our Philosophy

The care, well-being and comfort of our residents are paramount, which is why we have embedded a person-centred, individual approach to looking after your loved ones.

Our philosophy is based on our belief that every individual has the right to privacy, dignity and freedom of choice, and we actively encourage individuals to contribute to their personal care plans while ensuring respect, confidentiality and sensitivity to their individual needs and abilities. We provide stimulation through activities, and where appropriate, encourage independence to help our residents live as fulfilling a life as possible.

All carers and ancillary staff are highly-trained, ensuring the highest standards of care are maintained. We recognise the need for good service and the high-quality care which lies at the heart of our homes.

Prestwick Care Group uses a holistic approach to dealing with the isolation and worry which can accompany disability, age, memory-related disorders and becoming infirm. We work closely with residents, their families, and a wide range of healthcare professionals with an interest in their care, and actively promote the rights of our residents through the care and services we provide.

The rights of all our residents are the main priority in our philosophy of care. We will promote those rights through the care and services we provide and encourage all residents to exercise their rights to the full.

Quality Care Commitment

Our care provision is underpinned by a number of commitments which include:

  • Adherence to national legislation, care standards and health and safety regulations.
  • Regular inspections by regulatory bodies and specialised authorities.
  • Internal care audits, monitoring and review processes by senior management and care staff.
  • Staff training and development and professional development.
  • Comments and feedback facilities, including robust complaints and whistleblowing procedures.
  • Transparency and partnership working with healthcare professionals.

Personal, Practical and Professional Care

Dignity and independence are at the centre of a holistic approach to care, and we work closely with families, carers and professionals to meet the complex and individual needs of our residents, whose age ranges from the young to the elderly.

We are committed to providing care personally, practically and professionally while providing each resident with a warm, welcoming, comfortable and relaxed environment in which to live and rehabilitate.

Our philosophy is based on our belief that every individual has the right to privacy, dignity and freedom of choice and we actively encourage each resident to contribute to their personal care plans while ensuring respect, confidentiality and sensitivity to their individual needs and abilities.

We provide stimulation through activities and where appropriate, encourage independence to help our residents live as fulfilling a life as possible.

We work closely with local authorities and with a wide range of external professionals, our residents and their families to identify the most appropriate care plans. The rights of all our residents are the main priority in our philosophy of care and we encourage all residents to fully exercise their rights.